Customer Experience Representative
Houston, TX 77095 US
Job Description
Customer Experience Representative | Houston, TX
This is an excellent opportunity for a customer-centric and personable Customer Experience Representative to join an established and growing renowned company. Bring your customer service experience to provide solutions and guide customers for an excellent company.
The Customer Experience Representative will play a key role in providing solutions and helping deliver a customer experience of excellence for the company. The Customer Experience Rep will interact directly with the customers and internal team to provide product and service information and solutions for customers. This is an excellent opportunity to learn about the company’s products, grow your skillsets, provide a customer experience of excellence, and have an impact on the company’s engagement with customers.
Key Responsibilities
- Effectively handles a high volume of inbound calls, chat and email/ZenDesk inquiries during scheduled shifts, as assigned.
- Accurately processes quotes, orders and returns.
- Follows through with customer inquiries, ensuring a high level of customer satisfaction.
- Resolve routine customer issues independently, escalating queries and concerns to managers, as appropriate.
- Actively participates in training involving our products, systems and design.
- Exhibits professionalism with customers, team members and all levels of leadership.
Qualifications
- Associates Degree
- 1-3 years’ previous experience in customer service
- Strong aptitude for and proficiency navigating CRM and Order Management systems
- Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry is a plus
- Exceptional organizational and time management skills, with a strong attention to detail
- Ability to prioritize and handle multiple tasks and changing priorities
- Must demonstrate maturity in judgement, commitment, dependability, and punctuality
- Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
- Demonstrate exceptional communication across all contact channels, including email, chat and phone
- Available to work a flexible schedule including weekends, early mornings, late evenings.
Compensation and Benefits
- Competitive Pay + Full Benefits Package
- Full Benefits Package – medical (100% covered by employer), dental, vision, 401K with match, life insurance, PTO (vacation, sick, personal, holidays), structure training, and much more
For all active Interior Talent job listings, please visit Jobs.InteriorTalent.com
Why work with Interior Talent?
- OUR CLIENTS hire us to FIND YOU
- Exclusively focused on the Architecture and Design industries
- We work with the DECISION MAKERS – Owners, Principals, Directors, and HR
- CONFIDENTIALITY & PROFESSIONALISM: We assist with the entire process so that looking into a new opportunity is DISCRETE and CONFIDENTIAL – we highly value your current position and will never do anything that would bring your future into jeopardy
- EXPERTISE: in the industry since 2003
- We are your advocate and WE GET IT – we know making a career decision is difficult and we’re here for you throughout the whole process
Job Requirements
Meet Your Recruiter
Injila Khan
Talent Acquisition Coordinator
Injila has a detail-oriented approach and brings a fresh organizational style to our team. Her passion for efficiency and administrative experience all began when her family relocated to Florida from New York and she became a supervisor at their Planet Smoothie franchise. This allowed Injila to expand her knowledge in creating efficiencies and best processes, which she then took across multiple industries into recruitment. In recruitment, she has supported candidates and clients from career matches to improved processes. Her experience has allowed her to become an asset to all by improving communication and processes in a friendly manner. Outside of the office, you can find her enjoying time with family, friends, and two beautiful cats. You can reach her at Injila@InteriorTalent.com.