Showroom Manager | Charleston
Charleston, SC 29403 US
Job Description
Showroom Manager | Charleston, SC
This is an exciting opportunity for a dynamic, driven, and experienced Showroom Manager to join a luxury brand in Charleston, SC. This opportunity allows you to bring your expertise and experience to develop and build a talented team for a showroom that features luxury lighting and home furnishings. Join a world-renowned brand as a leader in Charleston.
As the Showroom Manager you will build and develop a dynamic customer-centric sales and customer service team. The Showroom Manager provides sales and operations leadership to ensure sales growth targets and key operational metrics are met while maintaining compliance with companies' core value and policies. As the Showroom Manager you will effectively manage the sales team to accomplish monthly, quarterly, and annual goals. Join an established and growing brand to lead, grow, and guide a talented team.
Key Responsibilities
Employees:
- Hire and manage sales team
- Provide support, coaching and direction to ensure comprehensive understanding of the company's approach to sales, customer service, and showroom operational procedures
- Partner and foster a strong working relationship with Business Development Specialist(s)
- Create and manage a proactive sales and business development approach to target and convert new prospective customers
- Demonstrate and ensure customer service excellence to maximize customer retention
- Utilize and analyze available sales and operations data to drive sales behaviors and priorities
- Lead onboarding and continuous training for staff
- Actively participate in local market networking events
- Work with the marketing team to identify and develop events in the local market
- Actively support and participate in the sales process and customer interaction both inside and outside of the showroom
- Ensure compliance with all company and showroom policies and procedures
- Maintain a clean and attractive showroom in accordance with our visual standards
- In cooperation with the Visual Merchandising and Operations teams, assist with merchandising and managing the showroom inventory
- Become proficient in and train staff on the company’s point of sale and operating systems - oversee staff compliance with company procedures and operating processes
- Maintain sales floor and all other showroom areas, including stock room, in an organized manner to enhance safety and efficiency
- Coordinate with internal teams to drive successful showroom product resets, build outs, and installations
- Coordinate activities to facilitate shipping and receiving in accordance with established procedures
- Contract appropriate external resources (cleaning crew, maintenance) to support showroom operations - order and maintain office and cleaning supplies
- Ensure showrooms are open and ready for business each day
Communication & Reporting:
- Routinely communicate store status including sales, returns, aging, personnel and request assistance as needed
- Prepare timely monthly reporting in accordance with company requirements
- Ensure accurate showroom inventory, sales reports and bank records
Qualifications
- College degree
- 3+ years of relevant experience (showroom operations, luxury sales, team management, customer service, interior design, etc.)
- Experience in Interior design, custom home building products, luxury home furnishing and/or lighting industry required
- Familiarity with Zendesk, CRM tools, and Sales Reporting systems (Tableau preferred)
- Strong understanding of showroom operations - product knowledge, inventory management, daily reporting, point of sale systems, and visual merchandising.
- Oversee staff with company and showroom procedures and operating processes.
- Highly skilled in staff management, communication, computer/technical, customer service, organizational, interpersonal, and sales.
- Ability to prioritize and handle multiple tasks and changing priorities
- Strong analytical and decision-making skills
- Ability to enter data, navigate screens and retrieve data in point-of-sale system
- Ability to handle confidential and sensitive information
- Strong operations skills in a customer-service environment
Compensation and Benefits
- Annual Salary + Generous Bonus Structure + Full Benefits Package
- Full Benefits Package – medical (100% covered by employer), dental, vision, 401K with match, life insurance, PTO (vacation, sick, personal, holidays), structure training, and much more
For immediate review and consideration, contact: Samantha Brooks - Samantha@InteriorTalent.com
For all active Interior Talent job listings, please visit Jobs.InteriorTalent.com
Why work with Interior Talent?
- OUR CLIENTS hire us to FIND YOU
- Exclusively focused on the Architecture and Design industries
- We work with the DECISION MAKERS – Owners, Principals, Directors, and HR
- CONFIDENTIALITY & PROFESSIONALISM: We assist with the entire process so that looking into a new opportunity is DISCRETE and CONFIDENTIAL – we highly value your current position and will never do anything that would bring your future into jeopardy
- EXPERTISE: In the industry since 2003
- We are your advocate and WE GET IT – we know making a career decision is difficult and we’re here for you throughout the whole process
Meet Your Recruiter
Samantha Brooks
Talent Acquisition Specialist
Samantha brings a vast knowledge of high volume Recruitment and Client Relationships to the team. An Artist at heart, she loves getting creative and coming up with new ideas to implement in her process. Her professional career began by opening a small business at 14, and her professional drive has only grown over the years. Throughout her career in Recruitment, she has had years of experience in various industries and has enjoyed learning more about all walks of life her candidates are coming from. She is passionate about learning new skills in her professional and personal life. Outside of work, you may see her performing locally in theater, painting, or playing the piano. If you connect with Samantha, expect a long-lasting relationship that will allow you to thrive in your career. You can reach her at Samantha@InteriorTalent.com.